Sapna Nagi
About Sapna Nagi
Sapna Nagi is a Product Marketing Manager with extensive experience in the Contact Center as a Service (CCaaS) industry, focusing on customer engagement and market leadership. She has a strong background in product marketing, market research, and trade compliance, and has worked with several organizations including Ameyo and Trademo.
Current Role at Trademo
Sapna Nagi serves as the Product Marketing Manager at Trademo, a position she has held since 2023. In this role, she focuses on developing and executing marketing strategies tailored to specific customer segments. Her responsibilities include aligning cross-functional teams to define product roadmaps and optimize go-to-market strategies. She also emphasizes customer-centric approaches to enhance customer experiences and retention rates.
Previous Experience in Product Marketing
Prior to her role at Trademo, Sapna Nagi worked at Ameyo as Lead-Product Marketing from 2019 to 2023. During her tenure, she specialized in the Contact Center as a Service (CCaaS) industry, focusing on customer engagement and market leadership. She also held the position of Assistant Manager Content Development and Marketing at Webfume Technologies LLC from 2017 to 2019, and worked as a Senior Technical Writer at Clavax for seven months in 2017.
Educational Background
Sapna Nagi completed her Bachelor of Technology (BTech) in Electronics and Communication Engineering at GGSIPU from 2010 to 2013. She also obtained a Technical Diploma in Digital Electronics and Microprocessor System Design from Kasturba Polytechnic for Women, studying from 2007 to 2010. Her foundational education includes completing high school at TPS, New Delhi from 2002 to 2007.
Expertise in Global Trade Compliance
Sapna Nagi has expertise in transforming global trade compliance through strategic product marketing initiatives. She has authored articles on export restrictions and trade compliance, and has published work related to commodity codes and sanctions screening. Additionally, she contributes to discussions on HS codes and tariff codes, showcasing her knowledge in global trade data insights and intelligence.
Skills in Market Research and Customer Engagement
Sapna Nagi excels in conducting thorough market research and competitive analysis to position CCaaS solutions effectively. She tailors marketing initiatives to specific customer segments and develops targeted marketing collateral to empower sales teams. Her focus on implementing customer-centric strategies aims to enhance customer experiences and increase retention rates within the CCaaS space.