Aaron Mc Graw
About Aaron Mc Graw
Aaron McGraw is a Senior Fraud, Payment & Revenue Protection Manager at Trainline, where he has worked since 2016. He has extensive experience in customer service and fraud management, having held various roles at Trainline and previously at Sky.
Work at Trainline
Aaron Mc Graw has been employed at Trainline since 2010, holding various positions that demonstrate his expertise in fraud prevention and customer service. He currently serves as the Senior Fraud, Payment & Revenue Protection Manager, a role he has occupied since 2016. Prior to this, he worked as a Senior Fraud Review Agent from 2015 to 2016 and as a Fraud Review Agent from 2011 to 2015. His career at Trainline began as a Customer Service Representative from 2010 to 2011. His tenure at the company spans over a decade, reflecting his commitment to the organization.
Previous Experience at Sky
Before joining Trainline, Aaron Mc Graw worked at Sky for four years, from 2006 to 2010, as a Regional Support Advisor in Livingston, Scotland. His career at Sky also included a position as a Customer Service Representative from 2005 to 2006. His experience at Sky provided him with foundational skills in customer service and support, which he later applied in his roles at Trainline.
Education and Expertise
Aaron Mc Graw attended St Kentigerns Academy in Blackburn from 1999 to 2003, where he completed his secondary education. His educational background, combined with his extensive work experience in customer service and fraud prevention, has equipped him with the skills necessary for his current role in revenue protection at Trainline.
Career Progression
Aaron Mc Graw's career progression reflects a steady advancement in the field of fraud prevention and customer service. Starting as a Customer Service Representative at Trainline, he moved through various roles, including Fraud Review Agent and Senior Fraud Review Agent, before assuming his current position as Senior Fraud, Payment & Revenue Protection Manager. This trajectory highlights his growing expertise and responsibility within the organization.