Alexandre Vannier
About Alexandre Vannier
Alexandre Vannier is a Customer Service Representative currently employed at Trainline in Edinburgh, Scotland. He has a diverse background in customer service and cultural mediation, with previous roles including tour guide and contact center agent.
Current Role at Trainline
Alexandre Vannier has been employed at Trainline as a Customer Service Representative since 2020. He operates from Edinburgh, Scotland, and has accumulated four years of experience in this role. His responsibilities include assisting customers with inquiries and providing support related to train travel.
Previous Experience in Customer Service
Prior to his current position, Alexandre worked at CIBT as a contact centre agent and eVisa consultant for six months in 2020. He also served as a guide touristique at Edinburgh Bus Tours for four months in 2019. Additionally, he worked as a tour guide and storyteller at Mercat Tours Ltd for one year, further enhancing his customer service skills.
Educational Background
Alexandre Vannier studied at Université Paris-Sorbonne, where he earned a Licence in Anglais LLCE from 2011 to 2014. He also holds a Licence in Histoire from the same institution. Furthermore, he completed a Master 1 in Histoire - Patrimoine at Université de Rouen in 2014-2015. His foundational education includes a Baccalauréat in Littérature from Lycée Jeanne Hachette Beauvais.
Cultural Mediation Experience
From 2017 to 2018, Alexandre worked as a cultural mediator at Fondation d'entreprise Louis Vuitton for five months. This role involved engaging with visitors and enhancing their understanding of the cultural offerings at the foundation.
Media and Communication Skills
Alexandre has experience in media and communication, having worked as a chroniqueur and rédacteur at Radio VL for nine months in 2014-2015. This role contributed to his skills in writing and public speaking.