Colin Wightman
About Colin Wightman
Colin Wightman serves as the Payment Support, Chargeback Administration and Revenue Protection Manager at Trainline, where he has worked since 2020. He has extensive experience in payment support and fraud prevention, having held various roles at Trainline and other organizations in Edinburgh, United Kingdom.
Current Role at Trainline
Colin Wightman currently serves as the Payment Support, Chargeback Administration and Revenue Protection Manager at Trainline. He has held this position since 2020 and operates from Edinburgh City, Scotland. In this role, he develops and implements long-term strategies to enhance payment support and revenue protection. He oversees various processes related to chargeback administration and ensures compliance with PCI policies while handling confidential information.
Previous Experience at Trainline
Colin Wightman has extensive experience at Trainline, where he worked in various capacities from 2016 to 2020. He started as a Customer Service Agent for five months, followed by a three-year tenure as a Fraud Review Agent. In 2020, he advanced to the role of Senior Payments, Chargeback Administration and Revenue Protection Advisor for eight months. His roles involved investigating chargeback defense strategies and improving payment processes.
Education Background
Colin Wightman attended Forrester High School from 2003 to 2009, completing a six-year education. The skills and knowledge acquired during this period laid the foundation for his subsequent career in customer service and payment management.
Professional Experience Prior to Trainline
Before joining Trainline, Colin Wightman gained experience in customer service roles at various organizations. He worked as a Business Banking Customer Agent at REED for two years, and as a Fraud Customer Agent at ManpowerGroup for four months. Additionally, he spent five years as a Customer Cafe Assistant at Morrisons. These roles contributed to his expertise in customer interaction and fraud prevention.
Achievements in Payment Management
Colin Wightman has made significant contributions to payment management strategies. He has investigated and implemented improvements to chargeback defense rates by leveraging data and feedback from payment service providers. He has also developed strategies to control refund levels while managing customer behavior and has provided performance reporting for financial periods to identify areas for improvement.