Diogo Correia
About Diogo Correia
Diogo Correia is a Customer Liaison with a background in Customer Service Management from Escola de Hotelaria e Turismo de Coimbra. He has experience in high-precision medical devices and currently works at Trainline in Edinburgh, Scotland.
Work at Trainline
Diogo Correia has been employed at Trainline as a Customer Liaison since 2019. In this role, he manages customer interactions and ensures effective communication across various platforms. His responsibilities include addressing customer inquiries and providing support through phone, online chat, and social media channels. This position allows him to leverage his customer service skills in a dynamic environment.
Education and Expertise
Diogo Correia studied at Escola de Hotelaria e Turismo de Coimbra, where he achieved a qualification in Customer Service Management. This educational background has equipped him with essential skills in customer relations and service excellence, which he applies in his current role at Trainline.
Background
Before joining Trainline, Diogo worked as a Callcenter Agent at Ascensia Diabetes Care from 2017 to 2019 in Edinburgh. During his time there, he gained experience in managing customer interactions and developed a strong understanding of high-precision medical devices, particularly glucose readers. His work in this field has contributed to his expertise in customer service.
Customer Interaction Management
Diogo Correia has extensive experience in managing customer interactions through multiple channels. He is proficient in handling inquiries via phone, online chat, and social media platforms, including Facebook. This multi-channel approach enables him to effectively address customer needs and enhance overall service delivery.