Jamie Neish
About Jamie Neish
Jamie Neish is a Customer Relations Officer at Trainline, where he has worked since 2017 in Edinburgh, United Kingdom. He holds a BA in English and Film from Edinburgh Napier University and is responsible for creating internal briefing materials, managing GDPR requests, and maintaining communication with industry partners.
Work at Trainline
Jamie Neish has served as a Customer Relations Officer at Trainline since 2017. Based in Edinburgh, United Kingdom, Jamie is responsible for creating briefing materials for the internal knowledge base, ensuring that front-line agents are updated on news, products, and process changes. Jamie also manages outbound campaign messages, particularly during service disruptions, and oversees bespoke communications to customers. Additionally, Jamie handles GDPR requests and collaborates with Account Managers on requests from Train Operating Companies. The role involves close interaction with key industry partners, including Transport Focus and London Travel Watch.
Education and Expertise
Jamie Neish studied at Edinburgh Napier University from 2009 to 2013, earning a Bachelor of Arts degree in English and Film. Prior to this, Jamie attended Ashby School from 2004 to 2007. This educational background provides a foundation in communication and critical analysis, which is applicable in the role at Trainline. Jamie's expertise includes customer relations, compliance with GDPR, and effective communication strategies.
Background
Jamie Neish has a background in customer relations and communication, with a focus on maintaining positive customer experiences. Since joining Trainline in 2017, Jamie has developed skills in managing customer feedback and responding to reviews on platforms such as Trust Pilot, Google Play, and the App Store. This role requires a proactive approach to customer engagement and the ability to handle service disruptions effectively.
Achievements
In the role of Customer Relations Officer at Trainline, Jamie Neish has contributed to the enhancement of internal communication through the creation of briefing materials. This work supports front-line agents by keeping them informed about important updates. Jamie's management of outbound campaign messages during service disruptions demonstrates an ability to communicate effectively with customers in challenging situations. Additionally, monitoring and responding to review sites has played a key role in maintaining Trainline's positive public image.