Jennifer Veale
About Jennifer Veale
Jennifer Veale is a Process Analyst in Customer Experience at Trainline, where she has worked since 2019. She has a diverse background in customer service and administration, with previous roles at companies such as John Lewis & Partners, Umega Lettings, and Thomas Cook.
Current Role at Trainline
Jennifer Veale currently serves as a Process Analyst Customer Experience at Trainline, a position she has held since 2019. In this role, she conducts regular reviews of operational loss reports to enhance process efficiency. She plays a key role in identifying and escalating technical issues related to agent-facing systems to development teams. Additionally, she developed a comprehensive internal communication strategy for Contact Centre agents, contributing to improved operational effectiveness.
Previous Experience at Trainline
Jennifer Veale has extensive experience at Trainline, having worked in various customer service roles from 2017 to 2019. Initially, she served as a Customer Service Representative for 10 months before transitioning to the role of European Customer Service Representative for one year. Her time at Trainline provided her with a solid foundation in customer service operations and the challenges faced in a fast-paced environment.
Background in Customer Service and Administration
Prior to her tenure at Trainline, Jennifer Veale gained valuable experience in customer service and administration. She worked as a Sales Assistant at John Lewis & Partners for four years and held the position of Property and Marketing Assistant at Umega Lettings for nine months. Additionally, she served as a Resort Administrator at Thomas Cook and as an Operations Administrator at Neilson Active Holidays. These roles equipped her with diverse skills in customer interaction and operational support.
Educational Qualifications
Jennifer Veale has a solid educational background. She studied at Edinburgh College, where she achieved an HNC in Administration and IT from 2013 to 2014. She also completed an Art Portfolio Preparation course in 2019. Earlier, she attended Edinburgh's Telford College, earning an HNC in Tourism from 2010 to 2011. Her foundational education includes studying Geography, Maths, English, Art and Design, Hospitality, and Biology at Trinity Academy from 2004 to 2010.