Jules Polak
About Jules Polak
Jules Polak is a Customer Service Team Lead at Trainline, with a background in customer service and social media management. He holds a Master's degree in International Relations from Durham University and has experience working in various roles across the UK and France.
Work at Trainline
Currently, Jules Polak serves as the Customer Service Team Lead at Trainline, a position held since 2020. In this role, Jules collaborates with senior management to implement strategies aimed at improving customer experience. Responsibilities include handling complex customer escalations and conducting thorough case reviews. Jules also conducts qualitative and quantitative analysis to enhance customer service performance, ensuring that the team meets organizational standards and customer expectations.
Previous Experience
Before joining Trainline, Jules Polak gained diverse experience in various roles. Jules worked at The Scottish Government as an intern for one month in 2018, where he gained insights into public sector operations. Prior to that, he worked as a bartender at Greene King for four months in 2016 and at Tin of Sardines Gin Bar for nine months in 2019 to 2020. Additionally, Jules served as assistant bar staff at the University of Birmingham Guild of Students from 2014 to 2017 and was a Social Media Manager at FrogPubs from 2017 to 2019.
Education and Expertise
Jules Polak holds a Master's degree in International Relations and Affairs from Durham University, where he studied from 2019 to 2020. Prior to this, he earned a Bachelor of Arts (BA) in the same field from the University of Birmingham, studying from 2013 to 2017. Jules also completed his secondary education at Lycée International de Saint-Germain-en-Laye, achieving a Baccalauréat section ES from 2010 to 2013. This educational background provides a strong foundation for his analytical and strategic skills in customer service.