Lisle Henderson
About Lisle Henderson
Lisle Henderson serves as a Customer Service and Quality Trainer at Trainline, where he has worked since 2010, accumulating 14 years of experience in the role.
Work at Trainline
Lisle Henderson has been employed at Trainline since 2010. In the role of Customer Service and Quality Trainer, Lisle focuses on enhancing customer service standards and ensuring quality training for staff. This position involves developing training materials, conducting workshops, and assessing the effectiveness of training programs. Over the course of 14 years, Lisle has contributed to improving customer interactions and service delivery within the organization.
Professional Role and Responsibilities
As a Customer Service and Quality Trainer, Lisle Henderson is responsible for designing and implementing training programs that align with Trainline's customer service objectives. This role includes evaluating the performance of customer service representatives and providing feedback to enhance their skills. Lisle also monitors service quality and works to establish best practices that support the overall mission of Trainline.
Experience in Customer Service Training
Lisle Henderson has extensive experience in customer service training, having dedicated over a decade to this field at Trainline. This experience includes developing training modules that address various aspects of customer service, from communication skills to problem-solving techniques. Lisle's expertise contributes to the continuous improvement of customer service practices within the company.