Omar Gedik
About Omar Gedik
Omar Gedik serves as the Customer Experience Manager at Trainline in Edinburgh, a position he has held since 2011. He has a background in operations management and service improvement, having previously worked at British Gas and Trainline.
Current Role at Trainline
Omar Gedik serves as the Customer Experience Manager at Trainline, a position he has held since 2011. He is based in Edinburgh, United Kingdom. In this role, he focuses on enhancing customer satisfaction and streamlining service delivery within the organization.
Previous Experience at Trainline
Prior to his current role, Omar Gedik worked at Trainline as the Operations Manager for eService from 2005 to 2011. During these six years, he contributed to the operational efficiency and service quality of the company's online platforms.
Experience at British Gas
Omar Gedik worked as a Service Improvement Analyst at British Gas from 2002 to 2005. In this role, he focused on identifying and implementing improvements in service delivery, contributing to enhanced operational performance.
Educational Background
Omar Gedik studied at Banchory Academy from 1992 to 1998, completing his secondary education. He then attended Edinburgh Napier University, where he earned a Bachelor of Science degree from 1998 to 2001.