Pauline Zeleznikar
About Pauline Zeleznikar
Pauline Zeleznikar is a Customer Service Representative at Trainline, where she has worked since 2020. She holds degrees in International Business, Management, and Languages, and has experience in marketing and operations, enhancing her ability to serve a diverse customer base.
Work at Trainline
Pauline Zeleznikar has been employed at Trainline as a Customer Service Representative since 2020. In this role, she utilizes her extensive knowledge of the European train travel market to assist customers effectively. Her responsibilities include addressing customer inquiries and implementing feedback mechanisms to enhance service quality. Her fluency in multiple languages allows her to cater to a diverse customer base, improving overall customer satisfaction.
Education and Expertise
Pauline Zeleznikar has a diverse educational background. She studied International Business, Management, and Languages at Edinburgh Napier University from 2016 to 2020. Additionally, she completed a year of study in Law and Applied Languages at Université de Nantes from 2014 to 2015. She also pursued Business/Commerce at ESIC Business & Marketing School, achieving ADE in 2018. Furthermore, she completed an Online Course in Digital Marketing and Social Media at CEF Centro de Estudios Financieros in 2020.
Background
Pauline Zeleznikar has a varied work history that includes roles in customer service and marketing. Prior to her current position at Trainline, she worked as a Marketing and Operations Intern at Dribble in Edinburgh for five months in 2019. She also gained experience as a Team Member at Greggs from 2016 to 2018. Her educational and professional experiences have equipped her with skills relevant to her current role in customer service.
Achievements
In her role at Trainline, Pauline Zeleznikar has been instrumental in implementing customer feedback mechanisms, which have contributed to improvements in service quality. Her strong understanding of the European train travel market enhances her effectiveness in customer interactions. Additionally, her multilingual abilities support her efforts in providing exceptional customer service to a diverse clientele.