Abby Wickersheim
About Abby Wickersheim
Abby Wickersheim serves as the Call Quality Manager at Transamerica, a position she has held since 2010. Previously, she worked for six years as a Customer Care Coach at U.S. Cellular in Cedar Rapids, Iowa.
Work at Transamerica
Abby Wickersheim has been employed at Transamerica since 2010, where she holds the position of Call Quality Manager. In this role, she is responsible for overseeing the quality of customer interactions and ensuring that service standards are met. Her tenure at Transamerica spans over 14 years, during which she has contributed to the development and implementation of quality assurance processes that enhance customer satisfaction.
Previous Experience at U.S. Cellular
Prior to her current role, Abby Wickersheim worked at U.S. Cellular from 2004 to 2010 as a Customer Care Coach. During her six years in this position, she was based in Cedar Rapids, Iowa. Her responsibilities included training and mentoring customer service representatives to improve their performance and customer interaction skills.
Professional Background
Abby Wickersheim has a solid background in customer service and quality management. Her experience spans over two decades, with significant roles in both coaching and quality assurance. This background has equipped her with the skills necessary to effectively manage call quality and enhance customer experiences in her current position.
Career Timeline
Abby Wickersheim's career includes a notable timeline that began in 2004 at U.S. Cellular, where she worked for six years. In 2010, she transitioned to Transamerica, where she has continued to build her career as a Call Quality Manager. This timeline reflects her commitment to the field of customer service and quality management.