Alex Berry Jr
About Alex Berry Jr
Alex Berry Jr. is an Inforce Response Specialist at Transamerica, where he has worked since 2014. He has extensive experience in customer service and quality assurance roles across several telecommunications companies in the Little Rock, Arkansas area.
Work at Transamerica
Alex Berry Jr. has worked at Transamerica as an Inforce Response Specialist since 2014. In this role, he handles troubleshooting of policy and claim issues for Transamerica affiliated agents. He also addresses minor billing issues and processes spreadsheets for various third-party administrators. His tenure at Transamerica spans over 10 years, contributing to his extensive experience in the insurance industry.
Previous Employment History
Before joining Transamerica, Alex Berry Jr. held several customer service roles in the telecommunications sector. He worked at ATT Mobility as a Customer Service Representative from 2013 to 2014, and at Allied Wireless Communications Corporation for 7 months in 2010-2011. His experience also includes positions at Alltel Wireless, where he served as a Lead Customer Service Representative, Quality Assurance, and Port Support Coordinator from 2000 to 2009. Additionally, he worked at Verizon Wireless and FIS - Fidelity Information Services in customer service roles.
Education and Expertise
Alex Berry Jr. studied at the University of Central Arkansas, where he earned a Bachelor of Business Administration (BBA) degree with a focus on Business Administration and Management. This educational background supports his expertise in customer service and operational roles within the telecommunications and insurance industries.
Background in Customer Service
Alex Berry Jr. has a strong background in customer service, with over a decade of experience in various roles. His career began at Alltel Wireless, where he developed skills in customer support and quality assurance. His roles have consistently involved direct interaction with customers, troubleshooting issues, and ensuring service quality across multiple organizations.