Alex Deschenes
About Alex Deschenes
Alex Deschenes is a licensed agent at Transamerica Affinity Services, Inc., with over 16 years of experience in the inbound call center. He has a background in training and mentorship, and holds a B.A. in Humanities from St. Joseph's University.
Work at Transamerica
Alex Deschenes has been employed at Transamerica Affinity Services, Inc. as a Licensed Agent in the inbound call center since 2008. Over the course of 16 years, he has developed a strong understanding of health insurance plans and customer service. His role involves assisting clients with their inquiries and providing information on various insurance products.
Education and Expertise
Alex Deschenes earned a Bachelor of Arts in Humanities from St. Joseph's University, where he studied Philosophy of Language, Mind, and Theology from 1998 to 2002. His educational background contributes to his analytical skills and ability to communicate effectively. He has been AHIP certified since 2010, demonstrating his expertise in health insurance plans.
Background
Before joining Transamerica, Alex worked at Neoware, a subsidiary of Hewlett Packard, from 2007 to 2008. His role focused on warranty claim processing in King of Prussia, PA. This experience provided him with valuable skills in customer service and claims management.
Achievements in Training and Mentorship
Alex Deschenes has developed training materials and conducted training classes, showcasing his skills in education and mentorship. He has also mentored new agents, playing a significant role in their professional development and team building within the organization.