Amy Lowe, M.A.
About Amy Lowe, M.A.
Amy Lowe, M.A., serves as the Director of Customer Experience at Transamerica, a position she has held since 2023. With a background in customer experience consulting and research analysis, she utilizes customer feedback and data to improve retention strategies.
Work at Transamerica
Amy Lowe has been serving as the Director of Customer Experience at Transamerica since 2023. She previously held multiple roles within the company, including Lead Customer Experience Consultant from 2022 to 2023 and Senior Customer Experience Consultant from 2019 to 2022. In her current role, she focuses on enhancing customer experience and retention by integrating voice of the customer feedback with operational data and external research.
Previous Experience at CenturyLink
Before joining Transamerica, Amy Lowe worked at CenturyLink, formerly known as Qwest, as an Account Manager from 2017 to 2018. During her time in Highlands Ranch, Colorado, she managed client accounts and contributed to customer relationship management efforts.
Background in Institutional Research
Amy Lowe worked as a Research Analyst for Institutional Effectiveness at Humboldt State University from 2015 to 2017. In this role, she focused on data analysis and research initiatives aimed at improving institutional performance and effectiveness in Arcata, California.
Education and Expertise
Amy Lowe earned her Master of Arts (M.A.) in Psychology from Humboldt State University, where she studied various aspects of academic research, psychometrics, and developmental psychopathology from 2004 to 2013. Additionally, she completed the Institutional Research Graduate Certificate Program at the same institution, further enhancing her expertise in data analysis and research methodologies.
Skills in Data Analysis
Amy Lowe possesses strong skills in analyzing complex data to generate actionable intelligence for strategic decision-making. Her expertise spans both B2B and B2C models, allowing her to effectively contribute to customer experience initiatives and operational improvements.