Anita Lambert
About Anita Lambert
Anita Lambert is a Call Center Representative at Transamerica, where she has worked since 2012. She has a background in mentoring and training staff, along with experience in various roles including a Floor Supervisor at Best Buy and a Staffing Systems Analyst at Mercy Medical Center.
Work at Transamerica
Anita Lambert has been employed at Transamerica as a Call Center Representative since 2012. Over her 12 years in this position, she has developed expertise in handling various customer inquiries and processing correspondence requests. Her role involves advanced training to manage calls related to Merrill Lynch, Claims, Rider, and Payout. Lambert's contributions to the team focus on improving customer service and operational efficiency.
Previous Experience at Best Buy
Before joining Transamerica, Anita Lambert worked at Best Buy as a Floor Supervisor from 1987 to 1992. During her five years in this role, she gained valuable experience in retail management and customer service. This position allowed her to develop skills in team leadership and operational oversight.
Experience at Mercy Medical Center
Anita Lambert served as a Staffing Systems Analyst at Mercy Medical Center for seven months in 2011 to 2012. In this role, she was involved in managing staffing systems, which contributed to her understanding of workforce management and operational processes in a healthcare setting.
Education and Expertise
Anita Lambert earned a Bachelor of Arts degree in Marketing from the University of Northern Iowa, where she studied from 1980 to 1984. Her educational background has provided her with a solid foundation in marketing principles, which she applies in her professional roles.
Leadership and Mentoring Skills
Anita Lambert is recognized for her leadership experience in Quality Assurance and Workforce Management. She is known for mentoring, coaching, and training staff to enhance productivity and meet production schedules. Her commitment to staff development plays a significant role in her current position.