Bo Brock
About Bo Brock
Bo Brock serves as the Lead of Customer Experience at Transamerica, a position he has held since 2018. With a diverse background in customer experience and marketing, he has worked in various roles across multiple organizations in the Cedar Rapids and Iowa City areas.
Work at Transamerica
Bo Brock has served as the Lead of Customer Experience at Transamerica since 2018. In this role, he focuses on enhancing customer interactions and improving overall satisfaction. His tenure at Transamerica spans six years, during which he has contributed to various initiatives aimed at optimizing customer engagement in the Cedar Rapids, Iowa area.
Previous Experience in Customer Experience
Prior to his current position, Bo Brock worked as the Principal CX Advisor at CX Pilots from 2017 to 2018. He also held significant roles at ACT, where he was the Innovation Lead from 2011 to 2017 and the Senior Product Manager from 2007 to 2011. His experience in these positions has equipped him with a deep understanding of customer experience strategies and product management.
Background in Research and Consulting
Bo Brock's career includes a substantial period as a Senior Research Analyst and Consultant at Frank N. Magid Associates from 2000 to 2007. This role involved conducting research and providing insights that informed client strategies. His background in research complements his expertise in customer experience and product innovation.
Education and Expertise
Bo Brock has a diverse educational background. He studied at Harvard University, completing The Radcliffe Publishing Course. He earned a Bachelor of Arts in American and English Literature from Northwestern University. Additionally, he holds an MBA from the University of Chicago, where he focused on Marketing Management and Strategic Management. This academic foundation supports his professional roles in customer experience and innovation.
Early Career and Leadership Roles
Bo Brock began his career in the late 1990s, serving as the Marketing Manager at Ameritech from 1997 to 1999. He later worked as the Director of E-Business at McLeodUSA for one year in 2000. His early leadership roles laid the groundwork for his subsequent positions in customer experience and product management.