Brian Smith
About Brian Smith
Brian Smith is an AGT Customer Support Representative at Transamerica, where he has worked since 2016. He has extensive experience in technical support, having previously held positions at TEKsystems and SecurityCoverage, Inc.
Work at Transamerica
Brian Smith has been employed at Transamerica as an AGT Customer Support Representative since 2016. He is based in the Cedar Rapids, Iowa area. In this role, he is responsible for troubleshooting various technical issues, including hardware, software, and network problems, for end users. His commitment to customer support and technical problem-solving has contributed to the overall efficiency of the support team.
Previous Experience at TEKsystems
Brian Smith worked at TEKsystems as an IT Contractor in two separate periods. His first tenure was in 2007 for four months, and he returned to the company in 2015, where he worked for eight months until 2016. During his time at TEKsystems, he gained valuable experience in technical support and IT services.
Career at SecurityCoverage, Inc.
From 2007 to 2015, Brian Smith served as a Level 2 Support Technician at SecurityCoverage, Inc. Over the course of eight years, he developed his technical skills and provided support for a variety of technical issues. His role involved assisting users with complex problems, which helped him build a strong foundation in customer service and technical support.
Educational Background
Brian Smith studied at Kirkwood Community College, where he focused on Computer Support Specialist training. He achieved an Associate of Applied Sciences degree, completing his studies between 2002 and 2012. This educational background has equipped him with the necessary skills for his career in technical support.
Commitment to Professional Development
Brian Smith demonstrates a strong commitment to expanding his technical abilities and sharing knowledge with colleagues. He actively seeks opportunities for professional growth and development within the field of technical support, reflecting his dedication to continuous improvement in his career.