Chastity Walker
About Chastity Walker
Chastity Walker serves as the Director of Consumer Affairs and Training/Risk Management at Transamerica Life Insurance Company, where she has worked since 2014. She specializes in trend analysis of customer complaints and compliance with state regulations.
Work at Transamerica
Chastity Walker has held the position of Director of Consumer Affairs and Training/Risk Management at Transamerica Life Insurance Company since 2014. In this role, she operates from Plano, TX, and has accumulated ten years of experience. As a Product Owner on an Agile Team, she collaborates with the IT department to ensure that business initiative requirements are effectively met. Her responsibilities include preparing trend analysis reports on customer complaints, which help identify areas for process improvements and issue mitigation.
Previous Role at Transamerica
Before her current role, Chastity Walker served as Manager of Projects/Policy & Procedures/Quality/Training at Transamerica Life Insurance Company from 2004 to 2016. During her twelve years in this position, she worked in Plano, Texas, and was responsible for overseeing various projects and ensuring quality across operations. Her experience in this role laid the foundation for her current responsibilities in consumer affairs and risk management.
Education and Expertise
Chastity Walker studied Business Administration, Management, and Operations at Colorado Technical University. This educational background supports her expertise in managing consumer affairs and training, as well as her role in risk management. Her academic training complements her practical experience in the insurance industry.
Compliance and Risk Management
In her current position, Chastity Walker oversees the implementation and monitoring of Sarbanes-Oxley (SOX) controls within operational processes and systems. She ensures that the company remains compliant with state regulations by modifying processes as necessary to adapt to changing requirements. Additionally, she acts as a liaison for corporate and divisional initiatives, including Business Continuity Procedures and External Audits.