Darartu Shafi
About Darartu Shafi
Darartu Shafi is the Team Lead for Retirement Customer Care at Transamerica, where she has worked since 2018. She has a background in customer service and management, with previous roles at Green Taxi, the Centers for Disease Control and Prevention, and Colorado State University.
Work at Transamerica
Darartu Shafi has been employed at Transamerica since 2018, currently holding the position of Team Lead in Retirement Customer Care. In this role, she is responsible for coaching and developing a team of retirement specialists. Her previous position at Transamerica was as a Retirement Customer Care Specialist from 2017 to 2018. Shafi collaborates with the executive resolution team to address high-level complaints and works with escalated clients to resolve transactional and processing issues. She also manages scheduling for support staff based on volume analysis.
Previous Experience in Customer Service
Prior to her role at Transamerica, Darartu Shafi worked in various customer service positions. She served as a Total Transit Account Manager at Green Taxi for six months in 2017 and as a Senior Dispatcher from 2016 to 2017. Additionally, she worked as a Senior Account Supervisor at Qualfon/Center Partners for three months in 2013. Shafi's early experience includes a position as a Student Assistant at the Centers for Disease Control and Prevention in 2015.
Education and Expertise
Darartu Shafi attended Colorado State University from 2011 to 2015, where she earned a Bachelor of Science degree in Business Administration with a concentration in Management. During her time at university, she also worked at the CSU Bookstore in customer service for two months in 2012. Shafi completed training on various retirement products, investment options, and regulatory requirements as part of her professional development at Transamerica.
Background and Early Career
Darartu Shafi graduated from Adams City High School, where she studied from 2009 to 2011. After completing her education at Colorado State University, she volunteered and worked on community organization projects for a year. Her early career included roles that provided foundational customer service skills, which she later applied in her positions at Green Taxi and Transamerica.