David Hamlett
About David Hamlett
David Hamlett serves as a Supervisor for Licensing, Contracting, and Commissions at Transamerica Life Insurance Company, where he has worked since 2013. He has extensive experience in the company, having previously held roles as a Business Analyst and Quality and Project Coordinator for 16 years.
Work at Transamerica
David Hamlett has been employed at Transamerica Life Insurance Company since 1997. He currently holds the position of Supervisor - Licensing/Contracting and Commissions, a role he has occupied since 2013. In this capacity, he oversees a team of 12 Contact Center representatives who manage approximately 800 calls daily. His responsibilities include handling high escalation situations that cannot be resolved by representatives, establishing and managing call volumes, and ensuring daily reporting for the team.
Previous Roles at Transamerica
Before becoming a Supervisor, David Hamlett served in multiple roles at Transamerica Life Insurance Company. He worked as a Business Analyst and as a Quality and Project Coordinator from 1997 to 2013. In these positions, he contributed to various projects and initiatives within the organization, gaining extensive experience in the insurance industry over his 16 years in these roles.
Education and Expertise
David Hamlett earned a Bachelor's degree in Psychology from the University of Northern Iowa, where he studied from 1992 to 1996. His educational background provides him with insights into human behavior, which can be beneficial in managing teams and handling customer interactions in his current role.
Team Management and Operations
In his supervisory role, David Hamlett is responsible for overseeing scheduling, vacation time, and real-time adherence for his team. He plays a crucial role in ensuring that the Contact Center operates efficiently, which includes managing call volumes and maintaining performance standards for the representatives.