Dawn Burds
About Dawn Burds
Dawn Burds serves as the Director of Operations at Transamerica, a position she has held since 2022. She has extensive experience in operations and customer service, having worked in various roles at Transamerica for over 15 years.
Current Role as Director of Operations
Dawn Burds serves as the Director of Operations at Transamerica. She has held this position since 2022. In this role, she oversees operational strategies and ensures efficient processes within the organization. Her responsibilities include managing teams, optimizing workflows, and implementing best practices to enhance overall performance.
Previous Experience at Transamerica
Dawn Burds has extensive experience at Transamerica, having worked in various capacities over a span of 13 years. She began as a Customer Service Supervisor from 2007 to 2020, where she managed customer service operations. She then transitioned to the role of Operations Manager from 2020 to 2021, before becoming a Senior Operations Manager for a brief period in 2021. This progression reflects her deep understanding of the company's operational framework.
Education and Expertise
Dawn Burds earned a Bachelor of Arts (B.A.) degree in Public Relations, Advertising, and Applied Communication from the University of Northern Iowa. She attended the university from 1997 to 2001. This educational background provides her with a solid foundation in communication strategies, which she applies in her operational roles.
Professional Background
Dawn Burds has a robust professional background in operations management and customer service. Her career at Transamerica spans over a decade, during which she has developed skills in team leadership, operational efficiency, and customer relations. Her experience in various roles has equipped her with a comprehensive understanding of the industry.