Dawn S.
About Dawn S.
Dawn S. is a Senior Manager at Transamerica, overseeing a team responsible for drafting compliant contract language for various insurance products. With extensive experience in contract development and a history of improving efficiency, she has significantly contributed to the standardization of contract processes within the company.
Current Role at Transamerica
Dawn S. serves as the Senior Manager of Law, Compliance, Communications, and HR at Transamerica. In this role, she leads a team of six remote direct reports. Her responsibilities include drafting compliant contract language for a variety of insurance products, which encompass Life, Annuity, Long-Term Care (LTC), Medicare Supplement, Retirement, Worksite Marketing, and Group insurance contracts. Dawn has been in this position since 2015, contributing to the company's compliance and communication strategies.
Previous Experience at Transamerica
Dawn S. has a significant history with Transamerica, having held multiple roles over the years. She worked as a Senior Policy Analyst in Contract Development & Filing and Product Implementation from 2004 to 2007. Following this, she served as Assistant Manager and then Manager in the same department from 2007 to 2015. Her experience also includes a role as Claims Examiner II from 1992 to 1995. This extensive background has provided her with a comprehensive understanding of contract development and compliance.
Contract Simplification Project
Dawn S. championed a contract simplification project during her tenure at Transamerica. This initiative involved collaboration with product attorneys and the Customer Experience team to standardize contract language across all lines of business. The project aimed to enhance clarity and consistency in contract documentation, improving overall operational efficiency.
Achievements in Contract Drafting Efficiency
In her current role, Dawn S. successfully reduced the contract drafting service level agreement (SLA) by 20%. This achievement was made possible through the implementation of standardized contract language, which streamlined the drafting process and improved turnaround times for contract approvals.