Deena Schmidt
About Deena Schmidt
Deena Schmidt is an Intermediate Business Analytics Analyst at Transamerica, where she has worked since 2021. She has a diverse background in customer service and quality assurance, with previous roles at Mercer and Invesco Ltd.
Work at Transamerica
Deena Schmidt has been employed at Transamerica since 2016, holding various positions over the years. Currently, she serves as an Intermediate Business Analytics Analyst, a role she has occupied since 2021. Prior to this, she worked as a Customer Care Supervisor from 2016 to 2018, and as a Lead Quality Assurance Specialist from 2020 to 2021. Additionally, she held the position of Senior Quality Assurance Specialist from 2019 to 2020. Her extensive experience at Transamerica highlights her progression within the company and her expertise in business analytics and quality assurance.
Previous Experience at Mercer
Before joining Transamerica, Deena Schmidt worked at Mercer as a Participant Services Team Lead from 2013 to 2015. In this supervisory role, she was responsible for overseeing participant services, ensuring effective communication and support for clients. Her time at Mercer contributed to her development in leadership and customer service skills.
Experience at Invesco Ltd.
Deena Schmidt worked at Invesco Ltd. as a BPI Consultant from 2010 to 2013. In this position, she focused on business process improvement, helping to enhance operational efficiency. This role provided her with valuable insights into analytics and process optimization, which she later applied in her roles at Transamerica.
Career Progression
Deena Schmidt's career reflects a strong trajectory in business analytics and quality assurance. Starting her career at Invesco Ltd., she transitioned to Mercer, where she gained supervisory experience. Her return to Transamerica saw her take on multiple roles, culminating in her current position as an Intermediate Business Analytics Analyst. This progression demonstrates her adaptability and commitment to professional growth.