Devin Hedlund
About Devin Hedlund
Devin Hedlund serves as the Online Interaction Team Supervisor at Transamerica, a position he has held since 2019. With a background in technical support and customer service, he has developed training materials and specializes in process improvement.
Work at Transamerica
Devin Hedlund has been employed at Transamerica since 2019, currently serving as the Online Interaction Team Supervisor. In this role, he has developed and implemented training materials for the team, contributing to the overall efficiency and effectiveness of online interactions. Prior to his current position, he worked as a Team Lead at Transamerica from 2017 to 2019. His experience within the company spans five years, during which he has maintained high-quality output while managing multiple projects.
Previous Experience
Before joining Transamerica, Devin Hedlund held several positions that contributed to his expertise in customer support and technical assistance. He worked as a Technical Support Specialist at U.S. Cellular from 2010 to 2014 and at Life Alert from 2015 to 2016. Additionally, he served as a Viewer Experience Advocate at Hulu for seven months in 2016. His early career included a role as a Member Services Representative at Sam's Club from 2008 to 2010 and as a Youth Counselor at YMCA in 2007.
Education and Expertise
Devin Hedlund studied at the IAR School of Real Estate, where he completed a program in Real Estate in 2008. His education also includes a High School Diploma from North-Linn High School, achieved between 2005 and 2007. His academic background supports his professional expertise, particularly in identifying and documenting issues and trends to improve processes and procedures.
Skills and Specializations
Devin Hedlund specializes in identifying and documenting issues and trends to enhance operational processes. He is recognized for his ability to build rapport in cross-functional and multicultural environments, which is essential in his role as Online Interaction Team Supervisor. His experience in managing multiple projects simultaneously has contributed to his reputation for maintaining high-quality output.