Donna Whitfield
About Donna Whitfield
Donna Whitfield is a Senior Telecommunications Engineer at Transamerica, where she has worked since 2000. She specializes in coordinating end-user training and managing initiatives to integrate multi-channel telecom solutions in contact centers.
Work at Transamerica
Donna Whitfield has been employed at Transamerica since 2000, serving as a Senior Telecommunications Engineer for 24 years. In this role, she is responsible for creating and delivering project plans for internal team initiatives. She provides weekly updates on outstanding tasks and issues, ensuring that projects remain on track. Her work focuses on integrating multi-channel telecom solutions within TA Contact Centers, which enhances communication capabilities and operational efficiency.
Education and Expertise
Donna studied at Kirkwood Community College, where she focused on Information Technology Project Management. She completed her studies from 2014 to 2016 and earned a certificate in the field. This educational background has equipped her with the skills necessary to manage complex telecommunications projects and collaborate effectively with various teams within her organization.
Background
Donna Whitfield has extensive experience in telecommunications engineering, particularly in the context of contact center operations. Her role involves collaborating with business and quality assurance teams to address significant issues, change requests, and enhancements that impact data, workflow, and functionality. She coordinates and implements end-user training, working closely with hardware, software, integration, networking, and systems teams to ensure system quality and performance.
Achievements
Throughout her career at Transamerica, Donna has led numerous projects aimed at upgrading hardware and software applications within the Contact Center enterprise solutions. She manages small business unit initiatives that focus on integrating multi-channel telecom solutions, contributing to improved operational performance and customer service capabilities.