Emily Hepker
About Emily Hepker
Emily Hepker serves as the Manager of Participant Communications at Transamerica, a position she has held since 2021. With a background in account management and customer service across various financial institutions, she has over a decade of experience in the industry.
Work at Transamerica
Emily Hepker has been employed at Transamerica since 2021, currently holding the position of Manager, Participant Communications. In this role, she oversees communication strategies aimed at enhancing participant engagement and understanding of their benefits. Prior to her current position, she served as Senior Account Manager in the Healthcare Vertical at Transamerica from 2018 to 2021. Her experience in these roles has contributed to her expertise in managing client relationships and developing effective communication plans.
Professional Background
Emily Hepker has a diverse professional background in the financial services industry. Before joining Transamerica, she worked at Associated Bank as an Assistant Branch Manager for 11 months in 2010-2011. She also served as Assistant Customer Service Manager at Bank of the West from 2005 to 2009. Additionally, she held various positions at Prudential Financial, including Senior Relationship Manager and Senior Customer Service Associate, accumulating significant experience in customer service and relationship management.
Education and Expertise
Emily Hepker earned her Master of Business Administration (M.B.A.) from the University of Dubuque, completing her studies from 2017 to 2020. She also holds a Bachelor's Degree in Communication from the University of Iowa, where she studied from 2006 to 2010. Her educational background has equipped her with skills in business management and effective communication, which she applies in her current role at Transamerica.
Career Progression
Emily Hepker's career progression reflects a steady advancement in the financial services sector. After starting her career at Bank of the West, she transitioned to Prudential Financial, where she held multiple roles over several years, including Senior Relationship Manager and Relationship Manager. Her experience at Prudential Financial spanned from 2011 to 2018, allowing her to develop a strong foundation in client relationship management before moving to Transamerica.