Glen Cole Ii., Flmi, Acs
About Glen Cole Ii., Flmi, Acs
Glen Cole II is a Customer Experience & Policy Administration Manager at Transamerica, where he has worked since 2013. He has a background in various roles within the company and holds a Bachelor of Business Administration from Mount Mercy University.
Current Role at Transamerica
Glen Cole II serves as the Customer Experience & Policy Administration Manager at Transamerica, a position he has held since 2013. He works in Plano, Texas, where he focuses on enhancing customer experience and managing policy administration. In this role, he has implemented Six Sigma methodology to improve training, workflows, and quality programs across various business units. Glen also acts as a business partner and liaison for General Agency management.
Previous Experience at Transamerica
Glen Cole II has extensive experience at Transamerica, having held multiple positions since 2003. He started as a Contact Center Representative from 2003 to 2006, then became a Team Lead in the Contact Center for one year in 2006-2007. Following that, he served as Front Line Manager in the Agent Support Center from 2007 to 2012, and as an Administrative Trainer from 2012 to 2013. His diverse roles have contributed to his understanding of customer service and operational management.
Education and Expertise
Glen Cole II studied at Mount Mercy University, where he earned a Bachelor of Business Administration (B.B.A.) in Business Administration and Management, General, from 2011 to 2013. He also studied Finance, General, during the same period, further enhancing his expertise in business and financial management. His educational background supports his roles in customer experience and policy administration.
Leadership and Representation
In his current role, Glen Cole II serves as the departmental chair on corporate and divisional initiatives and projects. He represents his department at Agency Operation Conferences, where he communicates the department's vision, mission, and key initiatives to the agency field force. His leadership in these areas highlights his commitment to organizational goals and effective communication.