Heather Cheda
About Heather Cheda
Heather Cheda serves as the Regional Director of Client Management at Transamerica, where she has worked since 2016. With extensive experience in client management and retirement plan administration, she leads a team dedicated to client satisfaction in the Western US.
Current Role as Regional Director at Transamerica
Heather Cheda serves as the Regional Director of Client Management at Transamerica, a position she has held since 2016. In this role, she manages a team dedicated to client satisfaction across the Western United States, specifically focusing on large market clients. Her responsibilities include overseeing client relationships and ensuring high-quality service delivery. Cheda's leadership aims to enhance the user experience for clients and plan participants.
Previous Experience at Transamerica
Heather Cheda has extensive experience at Transamerica, where she worked in various roles over a span of 11 years. She first joined as an Associate Vice President and Client Executive in Client Management from 2014 to 2016. Prior to that, she served as Director and Client Executive in Client Management from 2005 to 2014. Her tenure at Transamerica has equipped her with deep insights into client needs and effective management practices.
Background in Client Management at MetLife
Before her time at Transamerica, Heather Cheda worked at MetLife as a Regional Account Manager from 2001 to 2005. In this role, she was responsible for managing client accounts and ensuring their needs were met effectively. This experience contributed to her skill set in client management and relationship building.
Education and Professional Designations
Heather Cheda holds a Bachelor of Science degree in Business Administration from California State University, Chico, where she studied from 1994 to 1996. Additionally, she has earned the RPA Designation from CEBS, which signifies her expertise in retirement plan administration. This educational background supports her specialization in retirement plan design, implementation, and communications.
Expertise in Retirement Plan Management
Heather Cheda specializes in retirement plan design, implementation, and communications across various sectors, including corporate, non-profit, and government. Her focus on delivering high-quality and high-touch service is aimed at enhancing the overall experience for clients and plan participants. This expertise is a key component of her current role and previous positions in the industry.