Hope Heck
About Hope Heck
Hope Heck is a Call Center Representative specializing in Policy Owner Services at Transamerica, where she has worked since 2016. With a background in office staff at Publix Super Markets, she focuses on customer satisfaction and resolving complex issues in the life and health insurance sector.
Work at Transamerica
Hope Heck has been employed at Transamerica since 2016, serving as a Call Center Representative in the Policy Owner Services department. In this role, she is responsible for addressing complex customer service issues related to life and health insurance. Her focus is on achieving customer satisfaction and ensuring quality and efficiency in service delivery. She actively collaborates with other departments to effectively fulfill customer requests and assists team members to promote a collaborative team environment.
Previous Experience at Publix Super Markets
Before joining Transamerica, Hope Heck worked at Publix Super Markets as Office Staff from 2013 to 2015 in Largo, Florida. During her two years at Publix, she gained valuable experience in customer service and office operations, which contributed to her skill set in handling customer inquiries and issues.
Education and Expertise
Hope Heck studied at St. Petersburg College from 2009 to 2013, where she completed her General Studies degree. This educational background provided her with foundational knowledge and skills that support her current role in customer service, particularly in the insurance sector.
Customer Service Focus
In her current position, Hope Heck emphasizes the importance of customer satisfaction. She strives to resolve issues independently to prevent escalations to higher management. Her expertise lies in managing complex customer service challenges, ensuring that clients receive timely and effective support.