Jean Ritchey
About Jean Ritchey
Jean Ritchey serves as the Team Lead for Institutional Markets in Account Management at Transamerica, where she specializes in client education and customer service for large accounts. With a background in communications and extensive experience in account management, she has been with Transamerica since 2013, following roles at First Financial Group of America and The Dolan Company.
Work at Transamerica
Jean Ritchey has been employed at Transamerica since 2013, currently holding the position of Team Lead for Institutional Markets within Account Management. In this role, she specializes in managing relationships with large clients, specifically those with 5,000 or more employees. Ritchey acts as the primary contact for both external clients and internal teams, ensuring high-level service and satisfaction. Her responsibilities include client education, implementation, and post-enrollment customer service for the National Accounts team.
Previous Experience
Before joining Transamerica, Jean Ritchey worked at First Financial Group of America as an Account Manager from 2005 to 2012. During her seven years in this role, she developed expertise in client management and account services. Prior to that, she briefly worked as an Advertising Account Executive at The Dolan Company in 2012 for five months in Minneapolis, Minnesota. This diverse work experience has contributed to her skills in account management and client relations.
Education and Expertise
Jean Ritchey earned her Bachelor of Arts degree in Communications from the University of North Carolina at Charlotte, where she studied from 2001 to 2005. Her educational background has provided her with a solid foundation in communication strategies, which she applies in her current role at Transamerica. Ritchey specializes in client education and post-enrollment customer service, demonstrating her expertise in managing complex accounts.
Background
Jean Ritchey has a professional background that spans over a decade in account management and client services. She has worked in various capacities that have equipped her with the skills necessary to handle large and complex accounts effectively. Her experience in different regions, including Texas and Minnesota, has broadened her understanding of client needs across diverse markets.