Jeremiah Buehler
About Jeremiah Buehler
Jeremiah Buehler serves as the Director of Workforce Planning at Transamerica, a position he has held since 2021. With extensive experience in workforce management and customer care, he has successfully led initiatives to improve staffing efficiency and reduce wait times.
Work at Transamerica
Jeremiah Buehler has been serving as the Director of Workforce Planning at Transamerica since 2021. In this role, he manages a team of four direct reports and oversees a total of 25 employees. His responsibilities include handling a multi-million dollar budget and ensuring efficient workforce management. Prior to his current position, he worked as the Manager of Workforce Management at Transamerica from 2019 to 2021, where he contributed to the organization's operational efficiency.
Previous Experience in Workforce Management
Before joining Transamerica, Jeremiah Buehler held various roles in workforce management across different companies. He worked at Alliant Energy as the Manager of Call Center Workforce from 2007 to 2016, where he developed career pathing initiatives that reduced training time for contact center staff. Additionally, he served as a Lead Analyst in Workforce Management at Transamerica from 2016 to 2019, and as a Scheduler/Sales Supervisor at J&P Cycles from 2004 to 2006.
Achievements in Workforce Planning
Jeremiah Buehler has made significant contributions to workforce planning and management. He created a specialized 10-person SWAT team to address staffing gaps, which effectively reduced overtime. At Alliant Energy, he implemented a strategy that reduced average wait time from 51 minutes to 41 seconds within four months. His initiatives have focused on improving operational efficiency and enhancing customer service.
Education and Expertise
Jeremiah Buehler possesses extensive expertise in workforce management and planning, developed over years of experience in various roles. His background includes managing large teams and budgets, as well as implementing strategies to optimize workforce performance. His skills in developing training initiatives and improving customer service metrics are notable aspects of his professional profile.
Background in Customer Care and Sales
Jeremiah Buehler's career includes significant experience in customer care and sales roles. He worked as a Customer Care/Sales Supervisor at Intermec Technologies for six months in 2006 and as an Advanced Telecommunications Manager at McLeodUSA from 2003 to 2004. His early career included a nine-year tenure as Quality Manager at APAC Customer Services, where he focused on enhancing service quality and operational processes.