Jody Caldwell
About Jody Caldwell
Jody Caldwell serves as a Team Lead at Transamerica in St. Petersburg, Florida, a position held since 2023. With a background in customer care and technical assistance, Caldwell has accumulated extensive experience in various roles within the company and other organizations.
Work at Transamerica
Jody Caldwell has been serving as a Team Lead at Transamerica since 2023. In this role, she oversees team operations and ensures effective customer service delivery. Prior to her current position, she held various roles within the company, including Lead Customer Care Specialist from 2021 to 2023 and Intermediate Customer Care Specialist from 2019 to 2021. Caldwell's experience at Transamerica spans several years and multiple positions, showcasing her growth within the organization.
Education and Expertise
Jody Caldwell completed her Vocational Degree in Business at Appling County Comprehensive High School from 1988 to 1992. She furthered her education by obtaining an Associate of Science in Health Sciences from St. Petersburg College between 2019 and 2021. Additionally, she studied Medical Assisting at Keiser University, earning an Associate of Science degree from 2008 to 2010. Her educational background supports her roles in customer care and management.
Background
Jody Caldwell has a diverse professional background, primarily focused on customer service and administrative roles. She began her career at Transamerica as a Customer Care Representative from 2018 to 2019 and progressed through various positions, demonstrating her commitment to the company. Before joining Transamerica, she worked as a Technical Executive Assistant at eLab Solutions from 2015 to 2017 and as a Lab Administrator from 2010 to 2012. Her experience spans multiple industries, including healthcare and customer service.
Professional Experience
Caldwell has accumulated extensive experience in customer service and administrative support. She worked at eLab Solutions as a Technical Executive Assistant and Lab Administrator, contributing to operational efficiency. Additionally, she held a temporary position as an Executive Assistant at Aerotek in 2017. Her role as Lincoln Concierge Client Services Manager at Percepta in 2015 further highlights her capability in managing client relationships and enhancing customer loyalty.