Joe Shaw
About Joe Shaw
Joe Shaw is a Senior Systems Engineer specializing in telecommunications at Transamerica, where he has worked since 2005. He manages vendor relationships, oversees system configurations, and serves as a Subject Matter Expert on Verint call recording systems.
Work at Transamerica
Joe Shaw has been employed at Transamerica as a Senior Systems Engineer in Telecommunications since 2005. Over his 19-year tenure, he has managed vendor relationships and system configurations for telecommunications systems. His responsibilities include planning, scheduling, and installing new voice and call recording applications. Shaw has also provided daily monitoring and support for Verint recording systems, ensuring operational efficiency and compliance with data regulations.
Education and Expertise
Joe Shaw studied at Kirkwood Community College, where he achieved a degree in Computer and Information Sciences and Support Services. His educational background supports his role as a Subject Matter Expert (SME) on complex Verint call recording systems, including compliance with PCI and HIPAA regulations. Shaw has extensive experience in creating and maintaining documentation for telephony systems, which is crucial for operational integrity.
Background
Shaw's career in telecommunications includes significant experience in various technical roles. He has worked in Desktop Services, where he performed recovery and data transfer of encrypted hardware. His role as a Telecom Voice Technician involved testing and troubleshooting network connectivity issues, as well as providing support for telephony equipment and structured cabling systems. He has also supported cell phone and PDA users, showcasing his versatility in telecommunications.
Achievements
During his time at Transamerica, Joe Shaw managed the build bench for two years, which included installing operating system images and performing hardware diagnostics. He has collaborated with third-party and vendor support teams to resolve telecommunications issues effectively. Additionally, he has experience in asset management and disposal for IT equipment, contributing to the organization's operational efficiency.