John Houser
About John Houser
John Houser is a Lead Telecommunications Engineer specializing in Unified Communications at Transamerica, where he has worked since 2014. He is recognized as a Subject Matter Expert in various telecommunications technologies and has extensive experience in network engineering and technical support.
Work at Transamerica
John Houser has been employed at Transamerica since 2014, where he serves as the Lead Telecommunications Engineer in Unified Communications. His tenure at the company spans a decade, during which he has contributed significantly to telecommunications projects and initiatives. Prior to his current role, he held various positions within the organization, including Senior Telecommunications Engineer and Desktop Support Technician. His extensive experience at Transamerica reflects his commitment to advancing telecommunications solutions.
Education and Expertise
John Houser earned a Bachelor of Arts (B.A.) degree from the University of Northern Iowa. He holds an AWS certification, which complements his technical skills in telecommunications. His expertise includes proficiency in Avaya Contact Center technologies, as well as Verint and Calabrio for call recording and quality management. He is recognized as a Subject Matter Expert (SME) in these areas, demonstrating his in-depth knowledge and experience.
Background
Before joining Transamerica, John Houser worked in various roles in the telecommunications field. He began his career at Clifton Gunderson LLP as a Staff Accountant from 1993 to 1995. He then transitioned to Transamerica, where he worked from 1995 to 2014 in multiple capacities, including Lead Network Analyst and Senior Network Engineer. His diverse background in both accounting and telecommunications has equipped him with a unique skill set.
Technical Skills and Proficiencies
John Houser possesses a wide range of technical skills relevant to telecommunications. He is experienced in using Microsoft SQL Server and Structured Query Language (SQL). His proficiency extends to Avaya softphones, including one-X Communicator, one-X Agent, and one-X Attendant. Additionally, he is knowledgeable in operating systems such as Red Hat Enterprise Linux (RHEL), CentOS, FreeBSD, and Solaris, as well as compliance standards like PCI DSS, HIPAA, and SOX.
Achievements in Telecommunications
Throughout his career, John Houser has achieved recognition as a Subject Matter Expert in various telecommunications technologies. His expertise in Avaya High Availability Call Management System (CMS) and CMS Supervisor has been instrumental in enhancing call management processes. He is also proficient in Virtual Hold Queue Management and Avaya Communications Manager (CM), contributing to improved operational efficiency in telecommunications.