Julie Strong
About Julie Strong
Julie Strong is a Senior IT Manager at Transamerica, where she has worked for 23 years. She oversees a team of over 70 individuals and provides technical support to more than 25,000 customers while participating in strategic planning and decision-making processes.
Work at Transamerica
Julie Strong has been employed at Transamerica since 2001, serving as a Senior IT Manager for 23 years. In her role, she provides level 1 and level 2 technical support to over 25,000 customers. She oversees a team of more than 70 individuals located across three countries, ensuring efficient service delivery and support operations. Strong participates in strategic planning and decision-making processes, contributing to the organization's overall direction and objectives.
Education and Expertise
Julie Strong earned a Bachelor's degree in Computer Science from the University of Northern Iowa, where she studied from 1996 to 2001. Her educational background provides a solid foundation for her technical expertise. Strong is proficient in using ServiceNow and Remedy, tools essential for maintaining service levels in IT operations. She also coaches her staff on both technical skills and customer service soft skills, enhancing team performance and customer satisfaction.
Background
Julie Strong has built a career in IT management, focusing on technical support and team leadership. She has extensive experience in overseeing large teams and managing support operations across multiple locations. Her role at Transamerica has allowed her to develop a comprehensive understanding of the IT landscape and the importance of integrating technology with business needs.
Achievements
In her position, Julie Strong has created an integrated IT strategy that supports multiple business units by analyzing emerging technologies. This strategic approach has facilitated better alignment between IT services and business requirements. Additionally, she collaborates with both internal and external consultants to ensure that the organization meets its operational goals and effectively addresses customer needs.