Karen Baldwin
About Karen Baldwin
Karen Baldwin is an Account Manager at Transamerica, where she has worked since 2019. She has extensive experience in various roles, including positions at Mercer, Safety Insurance, and Fresenius Medical Care.
Work at Transamerica
Karen Baldwin has been serving as an Account Manager at Transamerica since 2019. In this role, she is responsible for managing client accounts and ensuring customer satisfaction. Her position is based in Norwood, MA, where she has developed strong relationships with clients and contributed to the company's objectives.
Previous Experience in Quality Assurance
Before joining Transamerica, Karen Baldwin worked at Mercer as a Quality Assurance Analyst from 2012 to 2017. In this position, she focused on maintaining high standards of quality in services and processes. Her experience at Mercer provided her with a solid foundation in quality management.
Background in Customer Service
Karen has extensive experience in customer service, having worked at Mercer as a Customer Service Professional from 2000 to 2012 for 12 years. This role involved addressing client inquiries and resolving issues, which enhanced her communication skills and customer relations expertise.
Education and Expertise
Karen Baldwin earned a Bachelor of Science degree in Business from Lyndon State College, where she studied from 1983 to 1987. Her educational background has equipped her with essential knowledge and skills applicable to her roles in account management and quality assurance.
Career Progression
Throughout her career, Karen Baldwin has held various positions in different organizations. She worked as a Property Control Unit Supervisor at Safety Insurance for 10 months in 1997-1998, and as a Post Market Surveillance Associate at Fresenius Medical Care from 2018 to 2019. Additionally, she served as an HR Retirement Specialist at UMass Memorial Hospital from 2017 to 2018.