Katrina Pogue Higgs
About Katrina Pogue Higgs
Katrina Pogue Higgs serves as the Customer Service Team Lead at Transamerica in Plano, Texas, where she has worked since 2018. She possesses strong skills in Microsoft Excel and Office, along with expertise in strategic planning and public speaking.
Work at Transamerica
Katrina Pogue Higgs has been employed at Transamerica since 2018, serving as the Customer Service Team Lead. In this role, she oversees customer service operations and leads a team in Plano, Texas. Prior to her current position, she worked as a Customer Care Advocate Specialist at Transamerica from 2014 to 2018. Her experience in both roles has contributed to her understanding of customer needs and service excellence.
Education and Expertise
Katrina Pogue Higgs completed her high school education at L G Pinkston High School, where she earned her High School Diploma. She also attended Hillcrest High School, achieving education from 9th to 11th grade. In addition to her educational background, she possesses strong skills in Microsoft Excel and Microsoft Office, which support her data management and analysis capabilities in customer service. Her expertise also includes strategic planning and public speaking.
Background
Katrina Pogue Higgs has a background in customer service, having worked in various capacities at Transamerica. Her career began as a Customer Care Advocate Specialist, where she developed foundational skills in customer interaction and support. Over the years, she transitioned to a leadership role, where she applies her knowledge and experience to enhance team performance and customer satisfaction.
Achievements
Throughout her career at Transamerica, Katrina Pogue Higgs has demonstrated her ability to lead teams and manage customer service operations effectively. Her strong skills in Microsoft Office applications and her expertise in strategic planning and public speaking have positioned her as a valuable asset in her role as Customer Service Team Lead.