Kimberly King
About Kimberly King
Kimberly King serves as the Head of Life Operations at Transamerica, where she has worked since 2022. She has a strong background in operations and leadership, having previously held executive roles at Prudential Financial and successfully implemented cost-saving initiatives.
Work at Transamerica
Kimberly King has served as the Head of Life Operations at Transamerica since 2022. In her role, she has implemented an organizational redesign aimed at eliminating non-value-added work. This initiative has aligned tasks with appropriate skill levels and resulted in an annual cost reduction of $2.5 million. Additionally, she designed and executed a comprehensive service response to COVID-19, managing 36 state alerts and effectively communicating with over 3.5 million clients through letters and emails.
Education and Expertise
Kimberly King holds a Bachelor's degree in Accounting from Penn State University. She furthered her education by obtaining a Master's degree in Organizational Leadership from Cairn University. Her academic background provides a strong foundation for her leadership roles in the financial services industry.
Background
Prior to her current position at Transamerica, Kimberly King worked at Prudential Financial for a total of 13 years. She held the position of Vice President of Claims from 2009 to 2014 and then served as Vice President of Operations from 2014 to 2022, both roles based in Dresher, PA. Her extensive experience in operations and claims management has contributed to her expertise in the financial services sector.
Achievements
During her tenure at Prudential Financial, Kimberly King led the implementation of a new outcome-based, end-to-end sourcing model for legacy service operations. This initiative resulted in significant savings of $12 million. Her focus on operational efficiency and cost reduction has been a consistent theme throughout her career.