Lilian Kondo
About Lilian Kondo
Lilian Kondo is a bilingual receptionist with 14 years of experience at Transamerica, where she specializes in guest relations and training interns. She holds a degree in Hotel Management from Universidade Anhembi Morumbi and has expertise in procurement and interdepartmental collaboration.
Work at Transamerica
Lilian Kondo has been employed at Transamerica since 2010, serving as a Recepcionista Bilingue for 14 years. In her role, she is responsible for managing front desk operations and ensuring effective communication with guests in multiple languages. Kondo collaborates with various hotel departments, including reservations, housekeeping, maintenance, events, and sales, to enhance the overall guest experience. Her focus on guest relations aims to ensure total customer satisfaction from arrival to departure.
Education and Expertise
Lilian Kondo studied at Universidade Anhembi Morumbi, where she pursued a degree in Hotelaria, completing her studies from 2005 to 2009. Her education provided her with a solid foundation in hotel operations. Kondo has developed expertise in procurement, which includes identifying departmental needs and managing supplier relationships for essential items such as office supplies, cleaning products, and equipment.
Background
Lilian Kondo has significant experience in training interns and young apprentices in reception routines and interdepartmental relationships within the hotel. This role involves mentoring new staff and ensuring they understand the operational aspects of hotel reception, contributing to a well-functioning team.
Achievements
Throughout her tenure at Transamerica, Lilian Kondo has focused on enhancing guest relations and ensuring customer satisfaction. Her collaborative work with various departments has contributed to the overall guest experience, demonstrating her commitment to the hospitality industry.