Lori Hoskins
About Lori Hoskins
Lori Hoskins serves as a Senior IT Service Management and Compliance Analyst at Transamerica, where she collaborates with various teams to address recurring incidents and leads Root Cause Analysis exercises. With a background in data security and application security, she has over a decade of experience in IT roles, including significant positions at Aegon Global Technology and Transamerica.
Work at Transamerica
Lori Hoskins currently serves as a Senior IT Service Management and Compliance Analyst at Transamerica, a position she has held since 2020. In this role, she collaborates with various teams, including architecture, DevOps, and Infrastructure, to identify root causes of recurring incidents and develop action plans for resolution. She also facilitates Root Cause Analysis exercises for critical incidents and initiates the Problem Management Cycle. Prior to her current role, she worked at Transamerica as an AFP Application Security Admin, Entitlement Review, and SOD Admin from 2002 to 2012.
Previous Experience at Aegon Global Technology
Before joining Transamerica, Lori Hoskins worked at Aegon Global Technology as a Senior Data Security Analyst from 2012 to 2020. During her eight years in this role, she was based in Cedar Rapids, Iowa, and operated in a hybrid work environment. Her responsibilities included ensuring data security and compliance within the organization.
Education and Expertise
Lori Hoskins possesses expertise in IT service management and compliance analysis. She is skilled in facilitating industry-standard Root Cause Analysis exercises and defining critical success factors and key performance indicators for ITSM processes. Additionally, she provides guidance to new team members, offering solutions and direction for best business practices.
Technical Communication Skills
In her role, Lori Hoskins is responsible for writing timely and accurate executive-style technical communications for senior management. These communications address highly visible production issues, ensuring that leadership is informed and able to make decisions based on the latest information.