Margaret (Dougan) Pappas
About Margaret (Dougan) Pappas
Margaret (Dougan) Pappas is an experienced professional in employee benefits underwriting, currently working at Transamerica. She has held various leadership roles in the insurance industry, including positions at MassMutual and The Hartford, and possesses expertise in operations, risk management, and team building.
Current Role at Transamerica
Margaret Pappas currently holds the position of Employee Benefits Underwriting within the Workplace Solutions Product team at Transamerica. She has been with the company since 2021, contributing her expertise in underwriting and employee benefits. Her role involves managing and developing products that cater to workplace solutions, ensuring they meet the needs of clients and align with company objectives.
Previous Experience at MassMutual
Prior to her current role, Margaret Pappas worked at MassMutual from 2014 to 2021. She served as the AVP & Chief Underwriter in the Worksite Insurance Division for four years, where she was responsible for underwriting decisions and strategies. Following this, she took on the role of Head of Worksite Underwriting, Sales Support & Client Management Operations for three years, focusing on enhancing client relationships and operational efficiency.
Professional Background at The Hartford
Margaret Pappas has extensive experience at The Hartford, where she held multiple leadership positions from 2006 to 2014. She served as AVP & Director of Risk Management & Customer Service in Group Benefits for two years and later as AVP, GBD Solution Delivery for four years. Additionally, she worked as AVP, Enterprise Tools & Methodology - Execution Performance Center, contributing to the development of performance metrics and methodologies.
Education and Expertise
Margaret Pappas earned her Bachelor of Arts (B.A.) in Political Science and Government from Connecticut College, where she studied from 1982 to 1986. Her educational background complements her professional expertise in P&L management, operations, and customer relationship management. She has demonstrated skills in building high-performance teams and translating strategic vision into actionable plans.
Skills and Competencies
Margaret Pappas possesses significant skills in operations and customer relationship management, with a focus on Risk Management, Quality Management, and Change Management. She has a proven track record of contributing to growth and profitability objectives, as well as successfully turning around underperforming business units. Her leadership style emphasizes team building and effective execution of business strategies.