Mason Carlin
About Mason Carlin
Mason Carlin is a Customer Care Representative with extensive experience in customer service roles across various companies in Florida. He has worked at Transamerica, FIS, Tata Consultancy Services, and Lincare, demonstrating a strong ability to resolve customer issues and meet departmental metrics.
Work at Transamerica
Mason Carlin has served as a Customer Care Representative at Transamerica since 2021. In this role, he has consistently achieved departmental metrics and expectations. His previous experience at Transamerica includes a position as a Customer Care Representative for Life Insurance in 2017, where he worked for eight months in St. Petersburg, Florida. During his tenure, he coordinated with cross-functional departments to effectively resolve customer issues.
Current Employment at Tata Consultancy Services
Mason Carlin is currently employed at Tata Consultancy Services as a Customer Care Representative. He has held this position since 2021, working in St. Petersburg, Florida. His role involves utilizing multiple systems and technologies to efficiently locate and research information for customer inquiries.
Previous Experience in Customer Service
Before his current roles, Mason Carlin worked at FIS as a Senior Customer Service Representative from 2013 to 2015 in the Tampa/St. Petersburg, Florida area. He also held a position at Lincare as a Customer Service Representative from 2020 to 2021, where he worked for five months in Largo, Florida. His experience includes coordinating with various departments to resolve customer issues effectively.
Healthcare Background
Mason Carlin began his career in healthcare as a Certified Nursing Assistant (CNA) at Life Care Centers of America, where he worked for two years from 2008 to 2010 in Coeur d'Alene. This experience provided him with foundational skills in customer care and service.
Education and Ongoing Studies
Mason Carlin has been studying at North Idaho College since 2011. His educational background supports his professional development in customer service and related fields.