Michael Abbott
About Michael Abbott
Michael Abbott is the Director of Workplace Solutions - Employee Benefits at Transamerica, specializing in acquisition integration and process controls within service operations management. He has extensive experience in operational roles at various financial services companies, including Unum and Sun Life Financial.
Work at Transamerica
Michael Abbott has been serving as the Director of Workplace Solutions - Employee Benefits at Transamerica since 2020. In this role, he is responsible for overseeing employee benefits solutions and ensuring that the services provided meet the needs of clients. His focus includes enhancing operational efficiency and improving client satisfaction through effective management of workplace solutions.
Previous Experience at Unum
Before joining Transamerica, Michael Abbott worked at Unum as the Director of Policies & Procedures and Quality Assurance from 2018 to 2020. His role involved ensuring compliance with policies and enhancing quality assurance processes within the organization. This position contributed to his expertise in service operations management.
Experience at Sun Life Financial
Michael Abbott held multiple director-level positions at Sun Life Financial from 2002 to 2018. He served as the Director of New Business Operations - Client Implementation from 2002 to 2015 and as the Director of New Business Operations (Project Management) from 2015 to 2016. Additionally, he was the Director of Operations Controls from 2016 to 2018. His tenure at Sun Life Financial equipped him with extensive experience in operations management and process controls.
Education and Expertise
Michael Abbott earned a Bachelor of Arts degree in Government with a minor in Economics from Bowdoin College. His educational background supports his expertise in risk management and transformation. He specializes in acquisition integration and process controls, demonstrating a strong capability in driving operational efficiency through process improvement and expense management.
Core Competencies and Focus Areas
Michael Abbott possesses core competencies in risk management and transformation. He has a proven track record in implementing multi-site business strategies and focuses on improving Net Promoter Scores (NPS) to enhance client experience. His expertise in process improvement and operational efficiency is a key aspect of his professional profile.