Michael Hall
About Michael Hall
Michael Hall is a Quality Analyst at Transamerica, where he has worked since 2006. Previously, he served as a Funeral Director at Greenwood - Mount Olivet for ten years, gaining extensive experience in quality assurance and compliance across various departments.
Work at Transamerica
Michael Hall has been employed at Transamerica since 2006, serving as a Quality Analyst for 18 years. In this role, he conducts audits for other auditors to ensure quality and compliance across various departments. His work focuses on maintaining high standards in Policy Services, Accounting, and Call Center operations.
Previous Experience at Greenwood - Mount Olivet
Before joining Transamerica, Michael Hall worked at Greenwood - Mount Olivet Funeral Homes, Cremation, and Cemeteries as a Funeral Director from 1991 to 2001. During his 10 years in this position, he operated in the Dallas/Fort Worth area, gaining valuable experience in the funeral service industry.
Expertise in Auditing and Compliance
Michael Hall specializes in auditing processes, particularly in the areas of Policy Services, Accounting, and Call Center operations. His role involves ensuring compliance with established standards and identifying areas for improvement within these departments.
Training and Coaching Responsibilities
In addition to his auditing duties, Michael Hall provides training and coaching for teams in Policy Services and Call Center operations. His focus on developing team capabilities contributes to enhanced performance and service quality.
Specialization in Long Term Care and Customer Advocacy
Michael Hall possesses expertise in Long Term Care and Customer Advocacy. This specialization supports his ability to address customer needs effectively and ensure that services meet the expectations of clients.