Michael Mulholland
About Michael Mulholland
Michael Mulholland is a Customer Care Supervisor with extensive experience in customer support and project management. He has worked at Transamerica since 2020 and previously held supervisory roles at GEICO and GoDaddy.
Work at Transamerica
Michael Mulholland has been serving as a Customer Care Supervisor at Transamerica since 2020. In this role, he oversees customer care processes and ensures that operations align with company standards. His responsibilities include managing project-related processes and conducting analyses to identify issues during User Acceptance Testing (UAT). His experience in this position has contributed to the overall efficiency and effectiveness of the customer care team.
Previous Experience at GEICO
Prior to joining Transamerica, Michael Mulholland worked at GEICO as a Supervisor from 2018 to 2020. During his two years at the company, he was responsible for overseeing various customer service operations in Cedar Rapids, Iowa. His role involved managing team performance and ensuring that customer service standards were met.
Experience at GoDaddy
Michael Mulholland spent seven years at GoDaddy, where he held the position of Hosting Support Supervisor from 2011 to 2018. In this role, he supervised support teams and was involved in training agents to meet established Key Performance Indicators (KPIs). His experience at GoDaddy provided him with a strong foundation in customer support and team management.
Education and Expertise
Michael Mulholland earned a Bachelor’s Degree in Psychology and Philosophy from Cornell College, where he studied from 2005 to 2008. His educational background has equipped him with skills in critical thinking and analysis, which he applies in his professional roles, particularly in identifying budget concerns and improving operational processes.