Mike Casali
About Mike Casali
Mike Casali is a Senior Manager in Technology Services at Transamerica, where he has worked since 2012. He has over two decades of experience in call center support and application development, with a background in Agile methodologies and a degree in Physics from the University of South Florida.
Current Role at Transamerica
Mike Casali currently serves as the Senior Manager of Technology Services Call Center at Transamerica. He has held this position since 2012, contributing to the organization for over a decade. His role involves overseeing technology services within the call center, ensuring efficient operations and effective service delivery.
Previous Experience at Transamerica
Prior to his current role, Mike Casali worked at Transamerica as the Manager of IVR & Web Center of Excellence from 2011 to 2012. During this one-year tenure in St. Petersburg, Florida, he focused on enhancing interactive voice response systems and web services to improve customer interactions.
Professional Background at AEGON
Mike Casali has extensive experience from his time at AEGON, where he worked in various capacities. He served as Manager of IT - Call Center Support from 2008 to 2011, and prior to that, he held the position of Sr. Programmer/Analyst from 1999 to 2008. Additionally, he was the Manager of Life Customer Service from 1995 to 1999, accumulating a total of 12 years of service at AEGON.
Education and Expertise
Mike Casali earned a Bachelor of Science degree in Physics from the University of South Florida, studying from 1991 to 1994. His educational background complements his professional expertise in supporting call centers through IVR and CTI application development. He also has experience in audit processes and SDLC/Change Management.
Methodologies and Development Practices
In his professional roles, Mike Casali utilizes Agile development methodologies, including Scrum and Kanban. These practices enhance project management and team collaboration, allowing for more efficient and adaptive responses to changing project requirements.