Neal Hasbrouck
About Neal Hasbrouck
Neal Hasbrouck is an Intermediate Analyst in Workforce Management at Transamerica, where he has worked since 2017. He manages a team of 120 representatives and oversees over 500, while also leading meetings to address operational challenges.
Work at Transamerica
Neal Hasbrouck has been employed at Transamerica since 2017 as an Intermediate Analyst in Workforce Management. In this role, he leads daily and weekly meetings to ensure the success of the call center. He communicates challenges to leadership and collaborates with front-line managers to recommend operational adjustments. His responsibilities include managing 120 representatives directly and overseeing over 500 representatives indirectly. He also provides onboarding for new team members and call center staff, utilizing company applications.
Previous Employment History
Before joining Transamerica, Neal Hasbrouck worked at TNT School Supplies as a Database Manager from 2004 to 2012. He then transitioned to Adecco, where he served as an Apple Technical Support Senior Advisor from 2012 to 2014. Neal also held a position at Transamerica as a Team Lead from 2015 to 2017 and as an Intermediate Service Representative from 2014 to 2015. Earlier in his career, he completed a Graphic Arts Internship at Prolabel Inc from 2006 to 2008.
Education and Expertise
Neal Hasbrouck studied at Georgia State University, specifically at the J. Mack Robinson College of Business, where he earned a Bachelor of Business Administration with a focus on Managerial Sciences. His educational background provides a foundation for his analytical skills and management expertise, which he applies in his current role in Workforce Management.
Professional Responsibilities
In his current position, Neal Hasbrouck is responsible for managing a large team of representatives and ensuring effective communication within the call center. He leads meetings to address operational challenges and works closely with management to implement necessary adjustments. His role requires a strong understanding of workforce management principles and the ability to train and onboard new staff effectively.