Nicola Patterson, Flmi, Acs, Ara
About Nicola Patterson, Flmi, Acs, Ara
Nicola Patterson serves as the Vice President of Claims and Customer Experience at Transamerica Employee Benefits and as a Program Director at Tata Consultancy Services, both based in Little Rock, Arkansas.
Work at Transamerica
Nicola Patterson has served as the Vice President of Claims and Customer Experience at Transamerica Employee Benefits since 2014. In this role, she oversees the claims process and enhances customer experience initiatives. Her leadership has contributed to the operational efficiency and service quality within the organization, based in Little Rock, Arkansas.
Current Role at Tata Consultancy Services
In addition to her position at Transamerica, Nicola Patterson has been working as a Program Director at Tata Consultancy Services since 2018. This role involves managing various programs and projects, focusing on delivering client solutions and ensuring project alignment with business objectives. She operates from Little Rock, Arkansas.
Education and Expertise
Nicola Patterson has pursued studies at an unspecified institution, gaining knowledge and skills relevant to her roles in claims management and customer experience. Her professional designations include FLMI (Fellow, Life Management Institute), ACS (Associate, Customer Service), and ARA (Associate, Retirement Administration), indicating her expertise in the insurance and customer service sectors.
Background
Nicola Patterson has built her career in the insurance and consulting industries, with significant experience in claims management and customer service. Her work spans over a decade, focusing on enhancing operational processes and improving customer interactions. She is based in Little Rock, Arkansas, where she continues to contribute to her fields of expertise.