Patrick Pepper
About Patrick Pepper
Patrick Pepper is a Data Support Analyst currently employed at Transamerica in Denver, Colorado. He has a diverse background in data analysis and customer service, having previously worked at Comcast Business and Best Buy, and is actively pursuing further education in data analytics.
Current Role at Transamerica
Patrick Pepper serves as a Data Support Analyst at Transamerica, where he has been employed since 2021. His responsibilities include troubleshooting and optimizing queries for data loading and retrieval from databases. He actively participates in the modernization of legacy data to SQL databases, utilizing an AGILE sprint workflow. Patrick employs tools such as Tableau Dashboards, Python Scripts, and Microsoft Excel to conduct business analytics, ensuring efficient data management and analysis.
Previous Experience at Comcast Business
Prior to his current role, Patrick Pepper worked at Comcast Business in various capacities from 2016 to 2021. His positions included Tier I Commercial Customer Service, Help Desk Representative, and Sr. Marketing Data Analyst. During his tenure, he gained extensive experience in data analysis and customer service, contributing to the optimization of business processes and customer interactions.
Background in Technology and Support Roles
Patrick has a diverse background in technology and support roles, having worked at Best Buy as a PC and Tablet Specialist from 2011 to 2012. He also held positions at Geek Squad, including Consultation Agent and Autotech, from 2012 to 2016. These roles provided him with foundational skills in technical support and customer service, enhancing his ability to communicate effectively with clients.
Education and Professional Development
Patrick is currently enrolled in online courses focusing on SQL, Tableau, and Python, reflecting his commitment to continuous learning and professional development. He is also working towards the Google Data Analytics Professional Certificate, which will further enhance his analytical skills and technical expertise in data management.
Skills and Responsibilities
In his role as a Data Support Analyst, Patrick is responsible for documenting processes, logging data dictionaries, and managing exclusions and calculations for output fields. He focuses on ensuring data efficiency and speed by managing tables in the final product. Patrick emphasizes the importance of combining technical skills with soft skills to facilitate effective communication within teams and with customers.